FAQs
How does That Dress Hire work?
Once you have decided on the perfect dress for your next event, simply use the calendar to place your booking.
Select your size and then choose the date you would like the dress to be delivered. We recommend selecting a delivery date 1-2 days before your event.
You can select to have the dress posted to you (Australia-wide) or pick up in either Wagga or Canberra (please note Canberra pick-ups require 36 hours notice).
All postage orders include a return pre-paid label to attach to your reusable satchel to return the dress.
If you are unsure if a particular dress is available or not, or you wish to make a last minute booking, please email hire@thatdresshire.com.au, message us via Instagram @thatdresshire or click the chat icon below.
Can I try dresses on?
Try-ons are available in our Wagga studio. For bookings please email hire@thatdresshire.com.au, message us via Instagram @thatdresshire or click the chat icon below.
If you have any questions around sizing, please contact us – we are more than happy to help!
How long is the hire period?
The hire period is four days. The first day of your booking is your start date, the final day of the booking is the day the dress must be returned. We also offer extended bookings. Please email hire@thatdresshire.com.au, message us via Instagram @thatdresshire or click the chat icon below for extended bookings and pricing.
Do I have to clean the dress?
No need to clean your dress (in fact it is important you don’t clean or attempt to clean the item which may result in damage). Simply, return after wearing and we look after the cleaning for you. Cleaning costs are included in your hire price.
What if I damage the dress?
We understand that things happen – and we will do our best to repair any minor damage. Costs of all repairs will be advised and charged as applicable. If damage is beyond repair, the recommended retail of the dress will be charged (as per the price detailed on our website). The dress will also be returned to you upon payment.
What if I need to cancel or change my order?
If you need to change or cancel your order, please email hire@thatdresshire.com.au, message us via Instagram @thatdresshire or click the chat icon below.
If your order date is more than 14 days away, we will refund you (minus a $25 administration fee).
For cancellations more than 10 days prior to your order start date, a credit will be provided (minus administration fee).
For a full explanation of our cancellation policy, please see our Hire Agreement and Terms & Conditions.
How much is delivery?
Postage is $28.95 and including your return pre-paid label.
Do I have to sign for my delivery?
All deliveries from That Dress Hire are marked with an authority to leave in a safe place.
I would like to order a dress last minute, is this possible?
If you would like next day delivery, please email hire@thatdresshire.com.au, message us via Instagram @thatdresshire or click the chat icon below so we can provide you with a quote. We offer FedEx express delivery for last minute bookings (overnight to most areas).
I have lost my pre-paid return label. What do I do?
In the event you have misplaced your return pre-paid label, you will need to express post the item back to us directly. Please email hire@thatdresshire.com.au, message us via Instagram @thatdresshire or click the chat icon below for address details – and don’t forget to keep your tracking number!
What if my hire ends on a weekend or public holiday?
Simply lodge your dress at an Australia Post Outlet on the next business day.
![](http://www.thatdresshire.com.au/cdn/shop/files/that-dress-hire-header10.jpg?v=1722216958&width=1000)
Leave the Cleaning to Us
Enjoy your special occasion without worrying about cleaning your dress. In fact, it's important that you don't attempt to clean the dress yourself, as this may cause damage. Simply return the dress after wearing, and we'll handle the rest. Our expert team ensures every dress is professionally cleaned and ready for the next hire. Best of all, the cleaning costs are included in your hire price, so you can focus on looking fabulous without any extra hassle.
Get the Perfect Fit
We understand that finding the perfect fit is crucial for feeling confident and stylish. That’s why we offer a range of sizes from 6 to 16. If you’re unsure about the size, our friendly team is here to help you choose the best option, so you can rent with confidence ensuring you look and feel amazing in your chosen dress.
![](http://www.thatdresshire.com.au/cdn/shop/files/that-dress-hire-header11.jpg?v=1722216989&width=1000)